Shipping & Returns policy


You may return any product within 14 days of receipt. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also.

Sale items may not be returned or exchanged unless they are faulty.

Returns may only be made via and not in store ahu boutique.

Shipping & Handling Charges

Shipping and handling charges cannot be refunded unless the original item was incorrect or faulty.

Overseas orders - Where is my parcel?

We do our best to work with courier companies to get orders delivered on time which is generally around 10-12 working days. However, pending on overseas locations (outside of Australia) please allow at least 20 working days for products to arrive.

Pre-orders - When do I get my items?

Pre-orders are items not currently in stock but in the process of being stocked, which we offer to customers first. The timeframe is communicated and may vary depending on factors, however, we do our best to get items to you in a timely manner.